Top 10 SMB Tech Issues: Lack of Internal Skills & Confidence
04 August 2025
Issue 8: IT isn't just technical any more -- it's cultural
The problem
You’ve bought the right tools. You’ve got cloud platforms, ticketing systems, maybe even some monitoring. But internally? Confidence is low. There’s a skills gap that leaves people second-guessing decisions—or just avoiding them altogether.What this looks like
- Teams unsure how to manage or scale what they’ve inherited
- Vendors or MSPs making all the decisions with little oversight
- Projects stalling because no one feels confident owning the next step
Why it matters
Lack of internal skills creates bottlenecks. It reduces your ability to make smart decisions, challenge suppliers, or adapt quickly when things change. Worse, it often leads to higher costs and lower service quality—because you’re not in control.Where to focus
- Identify critical gaps: where does knowledge sit with too few people?
- Upskill and cross-train staff—not just on tools, but on process
- Bring in external help where needed, but don’t outsource your judgement
The takeaway
You don’t need an army of engineers. But you do need enough confidence internally to run your estate, manage your partners, and push change. Skills can be built. Confidence grows with clarity. And both are worth the effort.Looking to devise training plans for your staff? Or do you want to outsource support? Let's talk.